• Location:

    Guwahati Bihar
  • Rate/Salary:

    INR 0 - 0 lakh p.a
  • Experience:

    4 - 6 years

Company overview

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Royal Enfield

As the oldest motorcycle company in continuous production, Royal Enfield made its first
motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade
now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand
in product and service excellence.
At Royal Enfield, we don’t simply on focus on what we do, but how we do it is also very important
to us. We do not follow the industry conventions, or take the well-trodden path. We create our
own path and that has led us to this outstanding success in the past. Our values and the brand
remains at the core of all our activities, as we work towards transforming Royal Enfield into a
complete experiential brand.
To that effect, we are adding quality and diversity to the existing team by bringing in new people
from different industries providing us with a wide range of thoughts and ideas; people from
different parts of the world to help us learn about the markets we intend to serve in the future.
read full information

Area Manager - Service

at Royal Enfield as Full-time

Job Description

What will it be like to work for Royal Enfield?

As the oldest motorcycle company in continuous production, Royal Enfield made its first
motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade
now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand
in product and service excellence.
At Royal Enfield, we don’t simply on focus on what we do, but how we do it is also very important

to us. We do not follow the industry conventions, or take the well-trodden path. We create our
own path and that has led us to this outstanding success in the past. Our values and the brand
remains at the core of all our activities, as we work towards transforming Royal Enfield into a
complete experiential brand.

To that effect, we are adding quality and diversity to the existing team by bringing in new people
from different industries providing us with a wide range of thoughts and ideas; people from
different parts of the world to help us learn about the markets we intend to serve in the future.


Job Responsibilities


Key responsibilities [role expectations]
Your key responsibilities will include, but not limited to:
• Responsible for Increase of After sales service and thereby increased customer market
share.
• Responsible for workshop loading and achieving defined targets by number of job
orders and service volumes
• Ensure prompt, polite and efficient contact with potential and existing customers
• Identify their individual needs and provide service required to exceed expectations
• Ensure customer satisfaction through quality and timeliness of work done for customers
• To maximize customer loyalty and retention, by ensuring that customers receive
constant care and attention.
• To receive and deliver vehicles which would enhances customer satisfaction and
optimizes dealer profitability.
• Customer Retention Activities - Free Service camps, Customer meet & initial Quality
survey
• Customer Complaint :Resolution of All Complaints : Written / verbal complaints within
the set deadlines
• Preparation of Reports like : Field Technical Information Report / Timely dispatch of
FTIR by dealer etc
• Managing all service department employees, as well as monitoring their performance.
• Maintaining the highest Customer Service Index(CSI) rating by handling customer
complaints immediately
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a
liaison with the factory representatives.
• To receive and deliver vehicles which would enhances customer satisfaction and
optimizes workshop profitability.

What are we looking for?
• At least 4-6 years of experience with Automobile brand and with experience in After market
and dealer management.
Qualification: BE / B.Tech / Diploma
• Ability to manager dealer and dealer staff
• Strong Communication skills
• Team handling

Requirements: