• Location:

    Chennai
  • Rate/Salary:

    INR 0 - 0 lakh p.a
  • Experience:

    6 - 8 years

Company overview

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Royal Enfield

As the oldest motorcycle company in continuous production, Royal Enfield made its first
motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade
now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand
in product and service excellence.
At Royal Enfield, we don’t simply on focus on what we do, but how we do it is also very important
to us. We do not follow the industry conventions, or take the well-trodden path. We create our
own path and that has led us to this outstanding success in the past. Our values and the brand
remains at the core of all our activities, as we work towards transforming Royal Enfield into a
complete experiential brand.
To that effect, we are adding quality and diversity to the existing team by bringing in new people
from different industries providing us with a wide range of thoughts and ideas; people from
different parts of the world to help us learn about the markets we intend to serve in the future.
read full information

AM/ DM - IT Infrastructure support

at Royal Enfield as Full-time

Job Description

This position is responsible for the smooth functioning and upkeep of the IT infrastructure (including
software and hardware) at RE

What are we looking for?

● BE/BTech/MCA/ engineering background
● Have 6-8 years of total working experience and at least 3-4 years of experience in automotive
manufacturing plant environment
● Knowledge of Networking Technology and Infra Security Protocols: TCP/IP, Routing, Access Lists,
VLAN, WLAN, WAN, Large MPLS. Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV
● Experience in Managing Data Centre – both captive and outsourced
● Skilled in reviewing project progress/performance and deliverables on time and within budget

Job Responsibilities

Your key responsibilities will include, but not limited to:

1. Managing the relationship with business leaders at site to understand their business strategy and
business requirements to help them deliver the same
2. Leading and managing the activities of skilled Technical Support Engineers front line team in a
technical support environment at site.
3. Escalate issues and involve experts wherever required in order to resolve issues as quickly as
possible
4. Refine and maintain policies, standards, processes, systems, and measurements that enable the
organization to achieve operational SLAs with respect to service performance, availability,
security, risk, and compliance
5. Evaluate and recommend various vendors on the techno-commercial basis for managed services
6. Responsible to coordinate with other TSMs and core Infrastructure team for seamless delivery
and best practice sharing
7. Prepare weekly/monthly status reports and management presentations
8. Responsible for Capacity planning, Asset governance and Inventory at site requirements.
9. Collaborate with IT departments of group companies to leverage economies of scale in
procurement
10. Monitor parameters such as reliability, security, scalability, and cost of the IT infrastructure
11. Monitor and reduce the total cost of IT ownership
12. Plan for and implement various IT projects
13. Plan and implement appropriate back-up and disaster recovery systems
14. Provide required technical support to end-users.
15. Provide technical support for any new initiative involving IT that is aimed at increasing customer
delight or at integrating the larger RE ecosystem
16. Reviewing SLA between service providers, business, internal & external support group
17. Manage multiple plants and RO locations for providing seamless IT support

Requirements: